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CUSTOM CARPETS BESPOKE DESIGN EXPERT INSTALLATION
✦ PRIVACY POLICY ✦

Privacy Policy

Masters of fine handcrafted carpets and luxury flooring solutions since 1985.

Home Privacy Policy
Last Updated: June 15, 2026
✦ YOUR PRIVACY MATTERS ✦

Privacy Policy

1. Introduction

Our commitment to your privacy

At M.A.A & COMPANY, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

We value your trust and ensure that your personal information is handled with the utmost care and in compliance with applicable data protection laws, including the UAE Data Protection Law.

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

Types of data we gather

We collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, shipping address
  • Order Information: Product preferences, order history, custom design requirements
  • Technical Information: IP address, browser type, device information, cookies
  • Usage Information: Pages visited, time spent, referral sources
  • Communication Information: Inquiry details, support requests, feedback

3. How We Use Your Information

Purpose of data collection

We use your information for the following purposes:

  • To process and fulfill your orders
  • To provide customer support and respond to inquiries
  • To improve our products, services, and website experience
  • To send order confirmations, updates, and promotional offers (with your consent)
  • To comply with legal obligations and prevent fraud

4. Cookies and Tracking

How we use cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences.

Cookie TypePurposeDuration
Essential CookiesRequired for website functionalitySession
Preference CookiesRemember your settings and preferences1 year
Analytics CookiesTrack website usage and performance2 years
Marketing CookiesPersonalized advertising1 year

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

5. Data Sharing and Disclosure

When we share your information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: Delivery partners, payment processors, IT service providers
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets
  • With Your Consent: When you have authorized us to share

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

6. Data Security

How we protect your information

We implement industry-standard security measures to protect your personal information, including:

  • SSL encryption for data transmission
  • Secure servers with firewall protection
  • Regular security audits and vulnerability assessments
  • Restricted access to personal information
  • Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Your Rights

Control over your data

You have the following rights regarding your personal information:

Right to Access

Request a copy of your personal data

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your data

Right to Portability

Receive your data in a structured format

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Information about minors

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Third-Party Links

External websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Data Retention

How long we keep your data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and legal compliance.

11. Changes to This Policy

Updates to our privacy practices

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

Get in touch with questions

If you have any questions about this Privacy Policy or our data practices, please contact us:

Call Us

+971 4 123 4567

Visit Us

Al Quoz Industrial Area, Dubai, UAE

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

M.A.A & COMPANY — Masters of Fine Floor Coverings Since 1985